NOTE: End User Portal login is not supported for users authenticated using Azure or CloudLink credentials.
This login page allows you to:
log into your MiCollab End User Portal
access the MiCollab Audio, Web and Video Conferencing public portal.
access your MiCollab web client to use the WebRTC softphone and MiTeam.
NOTE: Classic Streams option is only available to UCC Premium users who have a valid subscription.
Your client PC must be running one of the following operating systems:
Windows 10
Windows 8.0, 8.1
Windows 7.1
You must open your MiCollab End User Portal in Microsoft Edge 20, Internet Explorer (Release 10 or 11), Google Chrome (version 46 or higher), or Mozilla FireFox browser (version 41 or higher).
Open your web browser.
If the web browser that you are using to access your portal has pop-up blocker software installed, enable pop-ups. See Enabling Pop-ups.
Enter one of the following URLs:
https://<host name of the MiCollab
server>/portal
or
https://< IP address of the MiCollab server>/portal
The MiCollab End User Portal login page is displayed.
NOTE: You may receive a security alert or a message stating that "Internet Explorer has blocked this web site from displaying content with security certificate errors." You can ignore this message and safely navigate to the portal. (This error occurs when you do not have the Mitel Security Certificate installed on your PC. To avoid this error message in future, install the trusted Mitel root certificate.)
Enter your Login ID and password.
By default, your Login ID is your last name, followed by the first letter of your first name (for example the Login ID for "John Smith" would be " smithj").
Check your e-mail account for a Welcome E-mail that provides your Login ID, password, TUI passcode, and communication settings information. If you did not receive a Welcome E-mail, contact your system administrator for your Login ID and initial password.
If the Domain field is enabled on the log in page, use your Directory Service credentials (domain name and password) to log in. You can select your domain from the drop-down field.
In the Preferred Language field, select the desired graphical user interface language for your MiCollab applications. This selection only changes the graphical user interface language; it does not change the application voice prompt languages. This language selection takes precedence over your browser language.
NOTE: When you first access the login screen, the login page adopts the language of your browser. If your browser is in a language that is not supported by MiCollab, the system default language will be used.
NOTE: The NuPoint UM Call Director language is not controlled by the login page setting. In addition, the Call Service Manager application is available in English only.
NOTE: To change the language of your MiCollab End-User Portal from Google Chrome > Settings > Languages, you must move the desired language to the top of the language list before you apply it. (The selected language must be a MiCollab supported language).
After you log in for the first time, the application prompts you to change your initial password. The system can be configured to accept weak, medium, or strong passwords.
Click Remember Me to store your login and password information in an encrypted "cookie" file on your PC. Remember Me remains in effect on this PC until one of the following instances occurs:
the server reboots
your password is changed
you use the Logout link to exit your MiCollab End User Portal
you clear your browser cache/cookies files.
NOTE: If NuPoint Unified Messaging is one of your applications, you may be prompted to install a security certificate. Follow the prompts to install the certificate.
If the end-user portal web-page is not loaded correctly (that is, if menu items do not display correctly), reload the page by following these steps:
In the Preferred Language field, change the interface language to Windows Operating System's language. For example, if the preferred language field display English as the interface language, then change the value to Portuguese (Windows OS language). The end-user portal page is automatically loaded with the Portuguese language.
Now again change the interface language in the Preferred Language field to the preferred language. The end-user portal page is now loaded with the preferred language.
Click the MiCollab Audio, Web and Video Conferencing Public Portal link in the top right corner of the login page. The MiCollab Audio, Web and Video Conferencing screen is displayed.
Enter the Conference number and click Join to access a conference.