Capturing Web Sharing Logs

Web sharing logs are used by Mitel Product Support to troubleshoot issues. Web sharing logs are collected within the local machine.

To collect web sharing logs on browsers:

1. Open the MiShareApp directory.

2. For Windows, logs will be created at : %USERPROFILE%\AppData\Roaming\MiShareApp\logs

3. For Mac, logs will be created at :  ~/Library/Logs/MiShareApp/logs

where,  ~/Library corresponds to /Users/(user)/Library

To access logs from Mac OS:

• From Go to Folder:

1. Type ~/Library/ in the text field. The library folder is opened.

2. Open the Logs > MiShareApp folder and access the logs folder.

• From Terminal:

1. Type cd  ~/Library/Logs/MiShareApp in the terminal window.

2. To copy the log folder to a specific location, type cp logs location/logs -r

2. Send an e-mail to your administrator with details of the issue and attach the logs folder.